Business Process Outsourcing

BusinessOptix helps enable BPOs to deliver world class outcomes.

With recent global disruptions, Business Process Outsourcing has become a significantly relevant topic for organizations seeking to deliver exceptional customer experiences and improve operating model and process efficiency.  BusinessOptix helps Business Process Outsourcers (BPOs) serve these client needs (and more), while monetizing your expertise and creating internal efficiencies.

“BusinessOptix has enabled us to deliver whole initiatives on a single platform, which has helped us produce results that include significant delivery cost and time savings in less than 6 months.” — Director of Operations

Maximizing your expertise

The BusinessOptix platform enables BPOs to use best practices and intellectual property to automate and streamline processes, reduce manual work, eliminate waste and drive up service quality across a variety of areas.

 

 

Making our experiences work for you

With years of experience working alongside some of the world’s leading BPOs, BusinessOptix can help you discover, design, deliver, optimize and continuously improve your client’s operations.

 

Delivering client and internal value

 

 

On the client side, our platform will empower you to:

  • Use your best practices to understand, benchmark and improve operating models and processes
  • Identify opportunities to implement automation including RPA
  • Create custom solutions that meet each clients’ unique requirements
  • Transparently set-up and manage client projects from initiation through delivery and progress updates
  • Deliver client projects using agile and adaptive practices
  • Bring remote teams together to collaborate from anywhere in the world

Internally, our platform will enable you to:

  • Capture, reuse and monetize your best practices
  • Differentiate your service offering and delivery model
  • Demonstrate your expertise and capabilities pre-sales
  • Simplify the creation and roll-out of documents and work instructions to front line operatives
  • Manage delivery of client initiatives from set-up to ABC
  • Bring together remote teams to collaborate from anywhere in the world
  • Develop resilient operations that support you through all situations/times

Wrapped around the BusinessOptix platform are planning and tracking capabilities that enable you to set-up and manage your client initiatives from anywhere in the world.

Example of our BPO clients

A custom approach

BPOs delivering services to industries such as:

  • Financial Services
  • Insurance
  • Healthcare
  • Pharmaceutical
  • Utilities
  • Telecoms
  • Retail and Travel

use BusinessOptix to provide differentiated service and create agile operations as it’s cloud based, configurable and uses open standards.

“We have a long standing relationship with BusinessOptix. We not only resell their platform to our clients, but use it heavily across our BPO to support process transparency and compliance management.” — Nick Wright, SS&C

Let BusinessOptix help your BPO organization deliver world class outcomes.

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See How We Support Organizations Like Yours

Banking
Business Process Outsourcing
Financial Services
Insurance
Pharmaceutical
Research and Education