Business Process Outsourcing

Maximizing your expertise

The BusinessOptix platform enables BPOs to use best practices and intellectual property to automate and streamline processes, reduce manual work, eliminate waste and drive up service quality across a variety of areas.

Delivering client and internal value

On the client side, our platform will empower you to:

• Use your best practices to understand, benchmark and improve operating models and processes
• Identify opportunities to implement automation including RPA
• Create custom solutions that meet each clients’ unique requirements
• Transparently set-up and manage client projects from initiation through delivery and progress updates
• Deliver client projects using agile and adaptive practices
• Bring remote teams together to collaborate from anywhere in the world

Internally, our platform will enable you to:

• Capture, reuse and monetize your best practices
• Differentiate your service offering and delivery model
• Demonstrate your expertise and capabilities pre-sales
• Simplify the creation and roll-out of documents and work instructions to front line operatives
• Manage delivery of client initiatives from set-up to ABC
• Bring together remote teams to collaborate from anywhere in the world
• Develop resilient operations that support you through all situations/times

Wrapped around the BusinessOptix platform are planning and tracking capabilities that enable you to set-up and manage your client initiatives from anywhere in the world.