A financial services organization was going through a period of dramatic change driven by new FCA regulations and license requirements. Central to this they needed to demonstrate that they embedded the regulation into the way they run the business (e.g. how they manage potentially vulnerable clients).
The organization used BusinessOptix to map their customer journeys and embed the FCA regulations into those journeys. Through being able to demonstrate adherence to the regulations they were able to achieve FCA approval for a new license.
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