Research Institute’s Transformation Journey

Our client is a large research institute with over 4,000 employees and approximately $1bn in annual funding for government projects. Having adopted a program of continuous improvement, the institute was seeking to transform its systems and operations over a multi-year initiative.

Like many large organizations, our client’s legacy operating models were underpinned by dated technology. Following a sustained period of organic growth, there was an evident lack of process ownership and standardization.

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