A transportation company moved from being a protected government agency to operating as an open-market service provider. With its outdated business practices it could not compete in this new competitive marketplace and was losing bids. These lost bids led to a realization that the organization needed to be overhauled and modernized.
BusinessOptix was used to deliver an ongoing transformation and modernization program covering multiple business operations. Outputs included creating a target operating model, t-maps, process re-engineering, systems designs and creating training material. As the project spanned 900 people working across 100s of projects a central repository was created in BusinessOptix to enable teams to share and collaborate.
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