Business Process Outsourcers

From process engine to margin engine.

Win, execute, and scale every account with total operational visibility. Turn delivery consistency into a recurring competitive advantage across your entire portfolio.

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Who it’s for

For outsourcers who run work they didn’t design.

Your clients expect controlled, efficient delivery and AI-enabled innovation. Your business expects it at a margin that holds. Every decision you make determines your success.

Trusted by outsourcers including

Who it helps

What it means for each team.

One model. A lens for every team.

Sales and solutioning

Price with a clearer view of the risk. Assess the client’s maturity from what a pursuit allows you to see. Stand out with insight drawn from your own expertise.

Transition leads

Hit every go-live date. Start from the client’s existing material and fill the gaps fast. Cut the manual effort each transition demands.

Transformation teams

Choose improvements on evidence, not instinct. Model the return before you commit. Show clients the impact, so they back the change.

Delivery and account leaders

Stay in control of the levers that balance cost, service levels and risk. Give clients the visibility they need. Help them make the decisions that drive the outcomes they want.

COO / Portfolio

See how every account is performing, and where to step in. Invest where it helps the most accounts. Turn what you know and learn from every account into a repeatable, differentiated asset.

Tech and AI leaders

Understand the work across every account. Find or build the solutions that deliver margin. Bring them to every operation they can serve.

Across the lifecycle

The best margins are built across the whole contract.

Get every stage of the contract right. Carry what you learn from one stage into the next. Turn every account into an advantage across your portfolio.

Without BusinessOptixWith BusinessOptix

01 · Sales

You rarely get the information you need about how the client’s operation really runs
Pricing rests on big assumptions you can’t validate until it’s too late
There’s little to set you apart beyond the relationship

01 · Sales

Turn every pursuit into an insight-led conversation

Your expertise, applied to their operation, before the contract is signed.

Run a value-led sales process that shows clients how mature their operation really is
Use the same insight to make informed pricing decisions
Differentiate from day one with knowledge built across every client you’ve served

02 · Transition

Client material is incomplete, and the people who know the work are moving on
The go-live date is fixed, and the effort to get there isn’t funded
Teams spend weeks understanding the work, and still go live with gaps

02 · Transition

Hit every go-live date

Start from what exists and fill the gaps fast.

Build complete procedures from client documents, transcripts and walkthroughs
Capture every site and variant before go-live
Cut the manual effort each transition demands

03 · Transformation

Improvement and automation decisions rely on sampling and experience
Clients park changes they can’t see the value of
Investment goes to the wrong places, and the margin you planned for never arrives

03 · Transformation

Invest where the return is proven

Choose improvements on evidence, not instinct.

Turn the gap between how the work runs and your standard into a ranked backlog
Find where automation and AI will pay back
Show clients the impact, so they back the change

04 · Delivery

Teams lose time searching for information, and high turnover means new starters constantly need documentation to learn the work
Controls live separately from how the operation runs, making internal and client audits harder and more expensive to pass
When clients don’t meet their input assumptions, the cost lands on your margin
Delivery drifts from the agreed operating model, and nobody sees it until service levels slip
Clients can’t see how their work is run, and every conversation relies on opinion

04 · Delivery

Stay in control of every account

The levers that balance cost, service levels and risk, in one view.

Give every team, and every new starter, the procedures they need in the flow of work
Keep controls connected to the work, so audits draw on evidence that’s already there
Evidence breached assumptions and recover the cost
Track conformance against the agreed design
Give clients visibility of how their work, and every agent, is run

05 · Portfolio

Every account improves on its own
Good practice only spreads when the right people move between accounts
Without a view across the book, investment is spread thin and hard to justify

05 · Portfolio

Turn your book into a compounding asset

See how every account performs, and where to step in.

Invest where it helps the most accounts
Reuse proven designs and agent patterns
Turn what you know and learn from every account into a repeatable, differentiated asset

Impact

Better margins. Stronger control. Bigger relationships.

01Sales

02Transition

03Transformation

04Delivery

05Portfolio

Margin

A more profitable book

Improvements that repeat across every account
Less manual effort in every transition
Cost recovered when client assumptions are breached
Faster, governed AI that unlocks gainshare

Control

Confidence in every account

Delivery to the agreed design
Controls evidenced client by client
Audits passed with less effort
Agents and automation governed to the same standard

Growth

Bigger, longer relationships

Insight that wins the next deal
Expansion into the client’s retained organization
New services you develop and deliver
More renewals, won on evidence

How it works

Inside the Business Context Platform.

What is a Business Context Platform? →

Client DiagnosticCommentsActionsType (Ctrl-K) to search

1Maturity2Benchmark3Automation4Centralization5Improvements

Diagnostic overview

Client operation scored against your best practice

9 processes · 4 regions · 4 criteria

Maturity by domain

Average score, 1 (Low) to 3 (High)

Payments

2.6

Onboarding

2.1

1.6

Reconciliation

2.1

Low Medium High

Against your standard

Payments per FTE per month

Client Your standard

Automation potential

Share of activities

Automatable 42%AI-assisted 30%Manual 28%

Centralization

By process and region

UKDEPLUSPaymentsOnboardingClose

Centralized Partial Local

Benchmark comparison

First-time-right rate against peers

Client Median Lower quartile

AI summary

Generated from the assessment

Overall: Medium. Payments is close to your standard. Close and PL payments lag on cost and control evidence.

Biggest opportunity: automate matching and centralize PL payments.

Illustrative data

Assess

Assess a client’s maturity before you sign

Lead with insight. Assess the client’s maturity against your best practice. Price on the same foundation.

Procedures built from client material, with the gaps flagged and filled

Capture

Build complete procedures, fast

Start from whatever the client has. Fill the gaps fast. Capture every site and variant before go-live.

Process ComparisonCommentsActionsType (Ctrl-K) to search

1Overview2Compare to standard3Differences

Client B against your best practice

Payment run, step by step, with the differences explained

Compared 21/10/2026

Step comparison

Matched steps joined, differences flagged

Your standardvsClient B (as is)

Your standard · 8Client B (as is) · 9

01Generate payment proposal

02Apply automated controls

03Identify payee-change exposure

04Assess payee risk!

05Verify bank change by call-back

06Review held payment!

07Approve payment release

08Generate bank file

Create payment proposal01

Rule checks02

Identify payee exposure03

Manual bank-change review04

Call-back verification05

Escalate to AP manager06

!Re-validate after hold07

Approve and release08

Generate bank file09

MatchedAdded by clientMissing from client

Differences

Explained by category

Filter by All differences

Step differences3 observations⌃

Client B has no payee risk assessment, so every changed bank account is held for manual review, not just medium- and high-risk ones.

Client B re-validates held payments after release review, where your standard reviews the held payment once before approval.

Scope differences1 observation⌄

Role differences2 observations⌄

Approval differences2 observations⌄

System differences1 observation⌄

Sequencing differences1 observation⌄

Illustrative data

Compare

See where each account differs from your best practice

Lay each client’s process alongside your standard. See every step that’s added, missing or done differently. Know which differences the contract needs, and which only add cost.

Client DiagnosticCommentsActionsType (Ctrl-K) to search

1Process library2Potential measure3Process improvement

Improvement opportunities

Every qualified idea, ranked by the value it would deliver

22 qualified ideas · 1 account

Qualified ideas

Validated against the process

22across payments and procurement

Total potential benefit

Annual

£1.49m +£410kfrom automation and AI

Implementation cost

One-off

£794kpayback within the contract term

Annual benefit by opportunity

Sized by value

Automation rate increase

Top opportunities, %

PO-to-invoice matching

74%

Duplicate detection

72%

Invoice capture

68%

Tax code validation

62%

AP query chatbot

55%

RFQ automation

48%

Illustrative data

Prioritize

Know what to fix first

See where each account differs from your standard. Rank the gaps by cost and risk. Find the automation and AI that will pay back.

Payment Run SimulationCommentsActionsType (Ctrl-K) to search

1Diagrams2Summary3Activities4Resources5Metrics6ROI

Current state against future state

Payment run, simulated over five years

Simulation run for 6 months

Process models

As is against to be (agents and automation)

Manual stepSystem stepAgent step

Five-year return

From the simulation

£902k

Cumulative net benefit

307% by year 5

Return on investment

Year 2

Payback

5 FTE

Capacity released

Cost of operations

£k per year

As isTo be

Return on investment

Cumulative, %

ROI

Net benefit

£k

	Y1	Y2	Y3	Y4	Y5
Benefits	189	252	252	252	252
Investment	198	24	24	24	24
Net	-9	228	228	228	228

Illustrative data

Model

Prove the return, and show the client

Simulate improvements, automation and AI before you build. See the effect on cycle time, cost and controls. Give clients the evidence to say yes.

Document RepositoryCommentsActionsType (Ctrl-K) to search

1Document repository2Document relationships

Accounts Payable

Policies, standards and procedures, connected to the process

3 locations · 24 documents

Repository

Filtered to Accounts Payable

Policies3

Approved02/05/2026

Group Procurement Policy

Global

For approval17/04/2026

Group Accounts Payable Policy

Global

Draft14/04/2026

Vendor Onboarding Policy

Global

Standards3

Approved16/04/2026

European AP Processing Standard

EuropePOL-GL-011

For approval17/04/2026

Western Europe Procurement Standard

Western Europe

For review08/04/2026

Vendor Management Standard

Europe

Procedures3

Approved08/04/2026

Germany E-Invoicing Procedure

GermanyST-EU-003

For review17/04/2026

UK AP Processing Procedure

United KingdomST-EU-003

Approved21/04/2026

Payment Run Procedure

Global

Germany E-Invoicing Procedure

Generated from the process model

Purpose
Scope
Procedure
Prerequisites
Steps
Outputs
Related

E-Invoicing Procedure

ApprovedGermanyv3.2

Prerequisites

All transactions posted for the period
Regulatory portal access confirmed
Group standard ST-EU-003 reviewed

Steps

Extract transaction data from ERPAP clerk
Reconcile to general ledgerAP clerkControl
Apply Germany calculation rulesAgent
Prepare filing in required formatAgent
Run completeness checksAP clerkControl
Review and dual sign-offFinance managerControl
Submit by statutory deadlineAP clerk
Archive supporting evidenceAgent

Outputs

Filing confirmation and reference number
Evidence pack for audit

Illustrative data

Guide

Give every team the procedures they need

Put current procedures in the flow of work. Help people find the answer in seconds. Get new starters up to speed faster, even with high turnover.

Payment Run PerformanceCommentsActionsType (Ctrl-K) to search

1Process KPIs2Agentic performance3Human performance

Running to the design

Conformance and controls against the agreed design, since go-live

Live since June · 3 regions

Alerts

This month

Agent steps below 98% conformance

2 down from 5

Agent steps above 2% error

Step and region pairs above 2% error

False-hold rate

% of payments held in error

False-hold rate

Time to clear an exception

Days

Days to clear

Agent conformance by step

September, %

Retrieve proposed run

99.8

Identify payee exposure

99.6

Gather payee evidence

98.9

Assess payee risk

98.2

Seal audit record

99.9

Human review at decision points

Expected against actual, %

Call-back check

Escalation

Re-validation

Review outcome

Expected reviewActual review

Where errors occur

Step, region and the SOP section behind it

	Region	Error %	SOP
Bank-change review	PL	5.6	7.3
Call-back verification	PL	4.0	6.5
Bank-change review	DE	3.9	7.3
Resolve exception	PL	2.4	8.1

Illustrative data

Control

Run every account to the design

Track conformance and controls against the agreed design. Spot drift before service levels slip. Show clients exactly how their work is run.

Portfolio InsightCommentsActionsType (Ctrl-K) to search

1Overview2Service levels3Savings4Automation and AI

Portfolio overview

Every account measured against your standard

6 accounts · 4 service lines

Across the portfolio

Year to date

£4.2m +18%

Savings realized

94.1%

SLAs met

38% +11 pts

Work automated or AI-assisted

SLA performance by account

% met, target 95%

Client A

98.6

Client B

97.2

Client C

95.4

Client D

93.1

Client E

91.8

Client F

88.5

Savings by account

£k, target against realized

TargetRealized

Account scorecard

Against your standard

SLAErrorsSavingsAuto.Client AClient BClient CClient DClient EClient F

At or above standardCloseNeeds action

Error rate

%, best and weakest account against median

Client FMedianClient A

Automation and AI adoption

Share of work, by account

Client A

56%

Client B

46%

Client C

38%

Client D

30%

Client F

16%

AutomatedAI-assistedManual

Illustrative data

Portfolio insight

Make every account as good as your best

Spot your best and weakest accounts at a glance. Know where to intervene. Turn what works into a standard every account can use.

Why now

Outsourcing is being repriced.

Clients are buying outcomes

Outcomes are what clients now measure you on. Knowing exactly how the work runs is how you deliver them, and protect your margin.

AI is changing the economics

Every client wants AI in their operation. Winning outsourcers can show where it works, what it saves and how it’s controlled.

Renewals are harder to win

Clients want proof you’ve improved their operation. Show them how their work runs and what’s changed. Give them every reason to stay.

Your best practice is your edge

Turn what you learn on every account into a standard you apply across all of them.

Tell us about your book.

We’ll help you win, run and grow every account with confidence.

Talk to our team