Operational Resilience Missed the Everyday Pressure Point
Four years of mapping prepared firms for the bad day. Very little of it looked at the busy one.
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Fund Servicers Are Racing to Stand in the Same Spot
When every administrator offers the same capabilities, the buyer stops choosing on capability.
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Why One Person with the Right Platform Can Change Everything
Most large organizations have invested heavily in transformation. New ERP systems, automation programs, restructured operating models. Yet the same problems persist: inconsistent e...
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ISO/IEC 42001: Why AI Governance Needs an Operational Platform
Most organizations treat AI governance as a documentation exercise. The ones that get it right treat it as an operating model challenge.
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From Back Office to Business Engine: How Shared Services Can Expand Their Footprint
Most shared services organizations were created to consolidate, standardize and reduce cost. Many have delivered on that original brief. The problem is that the original brief is n...
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Think Like a BPO: What Transformation Leaders Can Learn from Process-Led Operators
Enterprise transformation at scale is hard. Not because leaders lack ambition or technology, but because transformation often starts without a clear, shared understanding of how th...
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How AbbVie Built a Foundation for AI in Clinical Trials: Insights from the PEX Network Panel
As a Platinum Sponsor of Day 1 of the PEX Network’s All Access: OPEX Operational Excellence 2025, BusinessOptix joined a panel of transformation leaders to explore the foundational...
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Driving Sustainable Process Excellence with APQC’s PCF and BusinessOptix
Why the Process Classification Framework (PCF) Matters Sustained process improvement is not just a goal. It is a discipline. Over the past two decades, I’ve worked with global ente...
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Crossing the AI Chasm: What It Takes to Build Confidence in AI
AI has moved beyond innovation labs. Early adopters continue to test new capabilities, but many enterprises struggle to implement AI responsibly at scale. The barrier is no longer ...
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AI Governance Isn’t Optional: Here’s a Framework That Works
AI Investment Is Soaring. Governance Readiness? Still Lagging. AI is everywhere. In fact, 95% of senior leaders say their organizations are investing in it. Yet only 34% are incorp...
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AI Alone Doesn’t Scale—Here’s What Top Performers Do Differently
Still Struggling to Scale AI? You're Not Alone. In our previous post, we explored why AI doesn’t deliver ROI on its own—and why process transformation is the foundation that makes ...
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Why AI ROI Falls Short (And How Process-Led Strategies Fix It)
The AI Hype Is Real — But So Is the ROI Problem We’re past the “should we use AI?” phase. Now, it’s all about the “how.” And despite record-breaking investments, the how is proving...
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Process Insights: 4 Strategies for Success
When it comes to deciding how to improve the way your organization operates, it can often feel like you’re working in the dark. You’re not alone. In our recent research, 87% of tra...
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How Process Insights Enable Better Decision-Making at Every Level
Decisions shape every aspect of a business, whether they are big or small, strategic or operational. From executives setting long-term strategies to team members tackling daily tas...
Read our blogFrom Process Maps to Actionable Insights: 5 Critical Success Factors for Organizations
94% of executives don’t believe that the current process insights available to them meet their needs. At the same time, those organizations that show the highest signs of process m...
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Process Insights: Delivering What the Client-Side Needs Most
In our last blog post, we explored the key things that client-side executives want in process insight platforms to support their transformation initiatives. Certainty of ROI, the a...
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What the Client-Side Really Wants: The 3 Critical Needs for Process Insight Success
In today's shared service ecosystems, the need for effective collaboration between clients and service providers has never been more critical. Whether working with third-party busi...
Read our blogConnecting the dots: A Path to Enhanced Risk Management
Let’s face it: in today’s crazy, ever-changing business world, keeping a handle on risks is more than just a tick-the-box exercise for compliance. It’s crucial for keeping your bus...
Read our blogRisk is everyone’s problem
Risks are a double-edged sword in the business world; they have the potential to either erode enterprise value or, if managed well, create opportunities for competitive advantage. ...
Read our blogWe don’t need more bad decisions more quickly with AI
Safe to say that Artificial Intelligence (AI) is rapidly changing the way businesses will deliver their internal and external processes across all sectors.
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Unlocking Business Potential: Navigating the Maze with a Process Management Repository (PMR)
Trying to figure out and improve how your business works can feel like trying to find your way through a maze without a map. Decision-makers often feel confused and try many differ...
Read our blogWhat Is a PMR? 10 Reasons Your Business Needs a Process Repository
A Process Management Repository (PMR) is a digital platform designed to store, manage, organize and govern process models along with relevant information and documentation. In addi...
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Navigate Tomorrow: A step-by-step guide to Digital Twin Success with BusinessOptix
In today’s dynamic and uncertain business landscape, developing a Digital Twin of an organization (DTO) is becoming more commonplace to improve ways of working and achieve a compan...
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Mine the Gap: Find intelligent automation opportunities faster with BusinessOptix
If you’re one of the 70% of organizations that are currently looking at significant cost reduction programs, automation is no doubt high on the corporate agenda. Reducing cost whil...
Read our blogMine the gap: Accelerate Business Process Transformation with Procedure Mining
Process transformation initiatives consistently face the same challenge. On the one side, there is a constant need to deliver results, fast. On the other, a need to get an accurate...
Read our blogBusiness Resiliency: Going Beyond The Operational
In today's rapidly evolving business landscape, the need for resilience has never been more important. Organizations are constantly faced with a myriad of challenges, ranging from ...
Read our blogAvoiding knee-jerk reactions: Why targeted cost reductions are key
In 2020, a global retail giant, faced with declining sales and mounting costs due to economic uncertainty caused by the pandemic, decided to resort to a drastic measure to cut cost...
Read our blogHow to use process insights to turn complaints into opportunities
No one wants more complaints. Complaints are a sign that something has gone wrong and that improvements are needed. Complaints can cost your company significant amounts of money, i...
Read our blogCost reductions without proper insight: How to avoid these pitfalls
Remember when a cup of coffee cost a dollar? Well, those days are long gone. Today, a cup of joe can set you back several bucks, and businesses everywhere are feeling the pinch. Ri...
Read our blogHow Modeling and Scenario Building Can Help You Achieve Your Goals
Many of us make New Year’s resolutions and set ourselves goals, both personally and professionally. Wouldn’t it be great if you knew if you were going to accomplish them, and the b...
Read our blogIs getting the information for your audit like pulling teeth? BusinessOptix process documentation can help.
“How are you feeling about your upcoming audit?” might be the corporate equivalent of asking if you’re looking forward to having a root canal. A corporate audit may feel to some pe...
Read our blogMake sure your ERP transformation is constructed on known business foundations
Imagine wanting to upgrade the kitchen and bathrooms of an old house. You have shiny new designs agreed upon, but you have no architectural plans or schematics for how the existing...
Read our blogSupply chain woes getting you down? A digital twin can help.
It seems like everything is expensive these days and on huge backorder. Do you want a new iPhone 14 for Christmas? Good luck with that. COVID-19 restrictions in China are causing s...
Read our blogTurning your North Star Strategy from a wish list to a data-driven achievable reality
“We’re unveiling a bold, new business strategy!” Many of us have sat through all-hands meetings listening to some version of that statement declaimed by leadership. Maybe, we’ve ev...
Read our blogWhat doesn't kill you makes you stronger - Forging the digital consulting firm of the future
Most of us are resistant to change. We take comfort in the familiar and how we’ve always done things. We drive the routes we know; even if we have a sneaking suspicion there’s a sh...
Read our blogBusinessOptix helps ensure that revenue cycle management isn’t your health provider’s Achilles heel.
Are you a fan of the National Geographic channel or David Attenborough's nature spectaculars? If you are, at some point, you'll have probably watched an animal fleeing for its life...
Read our blogMaking sure your M&A integration beats the odds
Have you ever tried to make mayonnaise from scratch? It’s one of those amazing examples of culinary alchemy in which apparently incompatible ingredients come together to create a r...
Read our blogHow to have 20/20 foresight. Building your organization's resilience for the next global crisis.
"Hindsight is 20/20" is a phrase that carries a certain irony given what a year 2020 was. On Monday, March 9, 2020, the US went into lockdown. And sometime around then, so did most...
Read our blogMaking your smart city smarter with digital twin technology
"I think that all government is a waste of taxpayer money. My dream is to have the park system privatized and run entirely by for-profit corporations, like Chuck E. Cheese. They ha...
Read our blogAchieving Operational Efficiency Efficiently
Most businesspeople would be surprised (to say the least) if they walked into a Finance department and found staff entering data into leather-bound ledgers with fountain pens or di...
Read our blogGetting rid of stupid stuff - Towards more staff-friendly healthcare systems
Overstretched systems with irritating but tolerable inefficiencies under normal conditions can, during a challenging situation, suddenly become contributory factors that tip the wh...
Read our blogThe customer’s avatar is always right: Managing your customer experience in the metaverse.
Many younger adults can't remember anything but online shopping. They don’t remember when, if you wanted to buy something, you had no choice but to leave your home and go to a phys...
Read our blogImproving patient experiences at every step of their healthcare journey
How do you choose a new restaurant to eat at these days? The odds are that either someone you trust recommends a place they love, or you go onto a site like Yelp and read ratings a...
Read our blogAre you the total package? Driving a better total experience for your customers and employees
Picture the scene: you've snagged a coveted reservation at the buzzy new restaurant in town. The ambiance is great, with soft jazz playing in the background. You've heard the food ...
Read our blogWhy should anyone work for you? Don’t take employee satisfaction for granted
The term "Great Resignation" was coined in March 2021 to describe what some thought was a temporary economic blip. Nowadays, it's looking a lot less temporary. Lockdown and a lengt...
Read our blogThe customer is always right: How understanding the customer experience can drive brand loyalty
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett
Read our blogThe metaverse, it isn’t just sci-fi anymore. Is your company ready?
The original T.V. show, Star Trek, was first broadcast 55 years ago. Over three seasons, which spawned a whole Star Trek canon of T.V. spin-offs and movies, they highlighted a rang...
Read our blogThe Great Resignation: turning a business risk into a business asset
Knowledge is a company asset. I’m not talking about IP, patents, or secret formulas but rather the day-to-day knowledge of how things really work in your organization. The trouble ...
Read our blogSustainability vs. Business Transformation - Not a Zero-sum Game
Although the news keeps us informed, everything we see, hear, and read is chosen by publishers and broadcasters to grab our attention and sell their publication (and, in most cases...
Read our blogWinning in Business is a Team Game: The New Competitive Advantage
Tennis is one of the most solitary of sports; one person battling it out on court against another. Whichever of them eventually emerges victorious, their achievement is entirely du...
Read our blogMapping Your Path to Net Zero
“How can I help to create the conditions under which the world that I want to see becomes possible?” ― Mike Berners-Lee, There Is No Planet B
Read our blogSimulation: Can you put a Value on Confidence?
“The more I practice, the luckier I get”. It’s a quote most often attributed to golf champion Gary Player and an apt one for a discussion about simulation and modeling. The worst w...
Read our blogManaging Risk in an Interconnected World
Our brains are wired to seek certainty. Indeed, neuroscience has shown our need to know what’s going to happen next is as powerful as our need for food and water; not knowing makes...
Read our blogHow a BPO powered by BusinessOptix can run further, faster
The proposition for Business Process Outsourcing (BPO) tends to ebb and flow between straightforward cost reduction and wholesale operating model change. Whatever the current vogue...
Read our blogOperational Resilience Regulations are coming. Are you Ready?
The FCA wants financial sector firms to be more operational resilient. To find out what this means for your business, take a look at our previous blog (Are you ready for the new op...
Read our blogFollow the Yellow Brick Road: Your Path to Operational Excellence
Google operational excellence and you’ll find a host of articles complete with definitions and benefits, but to really understand what the term means you just need to watch a tenni...
Read our blogGet ready, the Robots Are Coming
Robots, in the form of robotic process automation, have made the move from the factory floor to the office, promising increased quality, reduced costs, and human liberation from re...
Read our blogGetting the Matrix Right: Effective Business Simulations
In our previous blog Test, Fail and Learn Safely, we described digital simulations as a way to better understand how your business might react to internal or external changes – wit...
Read our blogWant a Crystal Ball? Scenario Modeling Is Your Superpower
How much easier would your job in transformation be if you could know in advance the outcomes of the changes you are looking to implement in your organization? We don’t mean have a...
Read our blogRisky Business: Strategic Risk Management in the Insurance Industry
As insurance leaders, you don’t need us to tell you that risk is the name of the insurance game. Your entire business model is based on assuming the risks of others through calcula...
Read our blogResilience - A Habit Worth Forming
The Internet has brought businesses a wide range of benefits, but it’s also imposed costs. One of the most obvious is the customer expectation set by the on-demand economy. We can ...
Read our blogProcess Modeling vs. Process Mining: Is there a place for both?
In Business Process Management, terms like process mapping, process modeling and process mining are often used interchangeably. To get a picture of how each element of process mana...
Read our blogProcess Mining: Stuck in the Mine
Imagine yourself as an explorer, an Indiana Jones or a Laura Croft, seeking out buried treasure, map gripped tightly in one hand. As you take your next step, the flagstone beneath ...
Read our blogOperational Resilience: Living in a House of Cards
Each summer, for over 200 years, groups of people throughout Catalonia come together to form towering human pyramids called castells. Building a castell requires a combination of s...
Read our blogImproving Outcomes: Looking at Process Management Through a Human Lens
Business process management and “transformation” mean different things to different people and different businesses. We are all navigating a global business environment that is sub...
Read our blogI’m Looking at the Man in the Mirror: How Your Digital Twin Is the Key to Continuous Process Optimization
In a time of great disruption, comes the chance to capture opportunity. It may not feel like this given organizations are grappling with the challenges of remote working, economic ...
Read our blogDigital Twin of an Organization: Choosing the Right Tool for the Job
Ever stared at a collection of saws, hammers, or screwdrivers in a hardware store, wondering which one to buy? Or stood in a kitchen shop faced with a bewildering array of knives, ...
Read our blogCreate a Better CX for Your Banking Customers Through Convenience and Connection
Can you solve this riddle? What is it that 81% of financial services organizations agree can offer their brand a competitive edge, 58% consider it to be a primary differentiator, y...
Read our blogA Handy Guide to Business Process Analysis
Business process analysis provides organizations with the insights you need to improve business agility, efficiency, and transparency.
Read our blogDoes Your Business Have Digital in Its DNA?
It is one thing to say you are digital and another thing to actually be digital. Digital can’t just be a project, or an initiative, it has to be in your DNA. Leading BPO providers ...
Read our blogCredit Where Credit is Due
innovation noun 1: a new idea, method, or device: NOVELTY 2: the introduction of something new
Read our blogProcess Mining: Long-Term Solutions, not Quick Fixes
As part of your process mining exercise, data has been pulled from multiple sources, it’s been cleaned-up, organized and saved in a format that is usable by the process analyst tea...
Read our blogBuilding Your Company’s Operational Resilience Beyond a Compliance Obligation
On March 29, 2021, the FCA, the PRA and the Bank of England published their final rules and guidance on operational resilience. This means firms within the UK financial sector, suc...
Read our blogAn Ultimate Guide to Business Process Transformation
Business process transformation can seem like an overwhelming task. With a focus on modern techniques and approaches to process management and transformation, this blog delves into...
Read our blogAn Introduction to Process Mining from BusinessOptix
What is process mining? On your journey to improve your business processes, you need to understand where you are today. This can be achieved manually using workshops and observatio...
Read our blogAdvantages of using Target Operating Models to drive transformation
Using Target Operating Models to drive transformation You’re managing a more complex business environment than ever before. In addition to remote workforces, escalating risk issues...
Read our blogAchieving digital insurance excellence in a changing world
In the insurance industry, operational resilience has recently been tested to the limit.
Read our blogHow to use a T-map as Part of Your Strategic Planning Process
You’ve made the decision: your organization (or an area of your organization) needs to transform. This can include adding greater automation through technology, redesigning the cus...
Read our blogWhy is it so Important to Connect Strategy to Execution?
Connecting a company’s strategy to execution is vital to achieving the organization’s agility and transformation objectives. Without creating a strong connection between the two, a...
Read our blogDigital Twin of an Organization: Delivering Twins
In Who Doesn’t Want a Crystal Ball?, we introduced you to the concept of a digital twin for your organization (DTO). A DTO is a dynamic software model which describes how your busi...
Read our blogCreate an Agile Strategy for Navigating Change with Scenario Modeling
We have always believed that scenario-thinking plus the right data plus automation equals a truly powerful business tool – but since there’s been a lot of discussion in recent mont...
Read our blogFive Major Steps in Business Process Mapping
On any journey to process improvement, the first step is understanding your process or processes. In this blog, we will take a deep dive into process mapping and the primary steps ...
Read our blogEstablishing Operational Excellence
Change is hard. Anyone who tells you otherwise is lying. Think about New Year’s resolutions for a moment. How many even survive January? You know the routine… You promise yourself ...
Read our blogRPA: Automation with Intelligence
There’s a school of thought that says a tool is only as useful as the vision, skill and ambition of the person using it. There’s some debate whether Henry Ford actually said, “If I...
Read our blogSimulation: Test, Fail and Learn Safely
Fail fast, fail often. It’s a mantra that took root in Silicon Valley’s start-up culture at the turn of the millennium and has been widely misunderstood ever since. It’s a design p...
Read our blogDigital Twin of an Organization: Who Doesn't Want a Crystal Ball?
Wouldn’t it be easier to make decisions if you could see into the future? Who wouldn’t want to know in advance whether things were going to turn out well or badly? Learning can be ...
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