Converting operational applications and BPM tools from cost centres to value providers

by Asomi Ithia on 23-Nov-2017 10:42:00

 

Organisations implement business processes either through standalone BPM tools or as part of applications such as ERPs and CRMs. Over time as changes are made to these tools and applications, process visibility and understanding can be lost, primarily because knowledge of the changes is stored in peoples’ heads (and not documented). People move onto different roles internally or outside the organisation and take knowledge with them or because there are so many changes it’s been impossible to know what’s really happening.

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Topics: BPM, operations, crm, erp, business optimsiation, process optimisation

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