Transformation at scale requires more than tools. It demands operational visibility, governance, and the ability to model change before it happens. This is how the world’s most advanced BPO and consulting firms drive continuous improvement, and it’s what leading enterprise transformation teams are beginning to replicate.
If you're building global business services (GBS), modernizing operations, or scaling intelligent automation, the playbook used by top BPOs can guide your next move.
That’s where BusinessOptix comes in.
Proven by Process Leaders
In 2025, BusinessOptix was named ISV TAP Partner of the Year by SS&C Blue Prism, recognizing our role in enabling scalable, governed automation across enterprise environments. For example, AbbVie, a global biopharma leader, used BusinessOptix and SS&C Blue Prism together to map, simulate, and optimize clinical and operational processes. The outcome: alignment across 6,000 users, improved compliance, and faster readiness for AI.
These same capabilities are now powering how BPO and consulting firms deliver transformation every day.
How Leading BPOs Use BusinessOptix
WNS: Creating a Scalable Platform for Finance Transformation
WNS launched aTOM, their AI-led digital finance platform, with BusinessOptix as its foundation. This platform delivers:
- 40% cost reduction
- 50%+ productivity improvement
- Enterprise-wide visibility and governance
WNS turned BusinessOptix into a core enabler of their own IP. For enterprise teams, it offers a blueprint for productizing and scaling process excellence.
Capgemini: Accelerating Enterprise Change
Capgemini consultants use BusinessOptix to reduce time spent in discovery, model future states, and simulate outcomes. The platform helps teams move faster, reduce risk, and maintain alignment across business and IT functions.
Genpact: Scaling Insight-Driven Delivery
Genpact consultants apply BusinessOptix to quickly capture and optimize client processes. Whether deploying AI, improving operations, or running global transformation programs, BusinessOptix gives teams the clarity and structure they need to deliver at scale.
A New Era: Capgemini acquires WNS
In 2025, Capgemini acquired WNS, creating a global leader in Agentic AI-powered intelligent operations. The integration of Capgemini’s AI scale and WNS’s domain depth is reshaping how services are delivered. Platforms like BusinessOptix are foundational to that shift, enabling integrated teams to execute smarter and faster.
What It Means for You
For BPO Providers
- Improve margins through repeatable, data-driven service design
- Accelerate transformation timelines across client accounts
- Productize expertise into IP and platforms that scale
For BPO Consultants and Transformation Leaders
- Move from discovery to decision enablement with simulation and governance
- Reduce delivery risk through standardized operating models
- Scale process excellence across regions, functions, and business units
Final Thought
Everyone is selling transformation. Few can prove it. With BusinessOptix, you can.
Ready to see why firms like WNS lead with BusinessOptix?
Book a call with our team to explore how you can apply BPO-grade transformation in your enterprise.
