Business Process Outsourcing
BusinessOptix powers BPOs to deliver world class outcomes and differentiation through digital transformation.
With recent global disruptions, Business Process Outsourcing has become a strategic topic for organizations seeking to deliver exceptional customer experiences and improve operating models and process efficiencies. BusinessOptix helps Business Process Outsourcers (BPOs) meet and exceed client expectations, monetize their expertise and intellectual property, manage risk, and improve their bottom line.
The BusinessOptix platform enables BPOs to use best practices and intellectual property to drive digital transformation through strategies that automate and streamline processes, reduce manual work, eliminate waste and drive up service quality across your business areas.
Become a digital leader
Claiming leadership in digital transformation as a BPO provider requires an equally digital approach. Many BPO providers offer digital first propositions, yet the solutioning behind these propositions is oftentimes still very manual. If your digital transformation design is analog – you are sending the wrong message and constraining your ability to win.
Those who break through and embrace digital end-to-end – from client pursuit all the way through delivery – can build a competitive advantage and drive higher revenue and margin. Systemizing how you design programs will not only elevate you from the crowd, it also removes risk, and costs and improves the customer experience.
The BusinessOptix GRC module provides BPOs with the tools they need to proactively manage reputational, financial, and operational risk. All in an environment that links GRC with operations, supports collaboration between teams, and enables seamless remote working.
From regulations, such as Sarbanes-Oxley (SOX), HIPAA, PCI DSS, SMCR, and CASS to internal policies, such as IT security, data protection, health & safety, and codes of practice, the BusinessOptix GRC module helps to identify governance, risk and compliance requirements; create, implement and maintain controls; linking controls to operational processes; manage breaches or incidents, and report to the executive and internal audit teams, and external regulators and 3rd parties.
Increase your win rate & operational resiliency
With years of experience working alongside some of the world’s leading BPOs and global operations, BusinessOptix can help you to better discover, analyze, design, deliver and continuously optimize on behalf of your clients. BusinessOptix increases win rates for BPOs by managing the design and execution of their digital transformation programs.
This approach has allowed our clients to win more business by allowing them to:
One platform, many capabilities
We support the entire journey – from discovery to execution to governance – simply and intuitively. Our platform provides:
- a variety of discovery methods to help build a true 360 view of your processes
- the ability to link strategy to operations
- scenario modeling and simulation to plan and execution confidently
- documentation and work instructions to decrease training and reduce risk
You can collaboratively improve your customer interactions, the way your employees work, and the results your business achieves. Download our case study with SS&C or find out more about how the BusinessOptix Platform can help you create an agile, resilient, and continuously adaptable organization.