Business change and transformation, delivered
A transportation company moved from being a protected government agency to operating as an open-market service provider. With its outdated business practices, it could not compete in this new competitive marketplace and was losing bids. These lost bids led to a realisation that the organisation needed to be overhauled and modernized.
BusinessOptix was used to deliver an ongoing transformation and modernisation programme covering multiple business operations. Outputs included creating a target operating model, t-maps, process re-engineering, systems design and creating training material. As the project spanned 900 people working across 100s of projects a central repository was created in BusinessOptix to enable teams to share and collaborate.
As a result, the modernisation has led to a new track record of winning contract extensions. It has also grown its confidence to bid for tenders, deliver operational improvements and simplify the distribution of internal processes.