Business Process Transparency

“You can’t change, what you can’t see!” To improve business performance, start by understanding your processes.

Whether it’s your customer experience, supply chain, customer service or employee on-boarding process, with your team able to see them, they can start improving them.

Give your teams the visibility they need to identify and improve your business processes.

Seeing is Believing

We will make your processes transparent and visible so your team can make informed decisions about which to remove, optimize or add.

To get you started, use our process modeling and mapping tool to discover and visualize existing processes and operations including performance metrics. Our process mining tools are especially useful for uncovering fact-based process insights that manual analysis is likely to miss.

With this level of transparency and rich insights you can build a prioritized list of opportunities for improvement that can propel you forward into design and delivery.

Accelerate “the best” Improvement

Using our scenario modeling and simulation tools, create and test a number of alternative options before selecting the preferred choice – all in a friendly environment that allows for testing small tweaks and radical changes without impacting live environments. In this context, test a tweak to the process flow or move whole teams around to see the potential impact across the function or organization.

Once process designs are complete, our comprehensive documentation creation tools will help you generate guided information to help stakeholders, such as customer service agents and developers.

Our collaborative capabilities also mean that all stakeholders can see and contribute to process design, in the same environment (so no need to track and manage work via disparate sources such as email, visio or excel spreadsheets!).

Transportation Business Process Transformation

See how our process design and management capabilities helped CalMac Transportation transform their business processes.

View the full case study

Delivering Tangible Business Outcomes

What's New