How can BusinessOptix help you create and deliver your Digital Twin?
BusinessOptix platform will help you create, use and optimize your digital twin.
Step 1: Capture as-is operating model and processes (Twin A)
Starting with your current operating model, processes or customer journey, BusinessOptix uses process mining, Q&A forms or process diagramming to capture the flow, attributes, manual and system-based activities, organization structure, resources used, timings, KPIs, financials, current performance metrics and resources (such as such as systems and people) of processes across the organization, function or customer experience.
As a note: starting with operating models gives you a strategic (top-down) view, processes gives you an operational (bottom-up) view, while customer journeys gives you a view of the customer’s experience across the organization.
Step 2: Identify candidates for change
Using the captured processes and accompanying data, BusinessOptix will help you identify and prioritize candidate processes or areas to address. For instance, you may identify manual steps that can be automated, high lag time that can be reduced, or older non-performant systems that can be replaced.
Step 3: Create, test and evaluate to-be scenarios (Twins B)
Once candidate processes or activities have been prioritized, BusinessOptix will create future state scenarios that can be tested against the current mode of operation. Scenarios can include rerouting flows, taking out or adding steps in, adding resources or automation etc.
This process and the insights it generates will help to bring the scenarios to life through identifying the key levers that can be moved; the potential positive and negative impact of ideas and proposed changes (including unintended consequences); when a return on investment is likely to be achieved; additional (or fewer) investment or resource requirements; and whether the approach is likely to deliver against the goals and strategy.
Step 4: Select and deliver the chosen scenario
With a view of the potential changes, BusinessOptix dashboards can be used to measure improvements, ROI and metrics to identify the potential impact of each before a final choice is made and implemented.
Alongside new process designs, you can create and deliver documentation and work instructions to support delivery teams and front line employees who will be working with the processes.
Step 5: Gather and use insights
Once implemented, performance can be tracked via dashboards that provide a view of the outcomes against key measures (such as cost, quality, service levels and resource utilization).
To help guide and drive your initiative forward, use transformation maps to keep abreast of program and project plans, priorities and alignment to goals.