Create Your Digital Twin

Create a virtual copy of your organization and deliver your digital transformation, process change and continuous improvement initiatives with a digital twin from BusinessOptix.

Utilizing process mining, process mapping, scenario modeling and simulation tools, BusinessOptix digital twin capabilities enable you to accelerate time to revenue, reduce costs and deliver a more engaging customer and employee experience.

Take your organization to the next generation operating model using digitization.

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Contact us today to start creating your digital twin. We’ll support you with access to training and professional services to help get you started.

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What is a Digital Twin of an Organization?

Digital twin has been used historically to describe ‘a digital representation of a physical object’. In the world of software driven business operations Gartner define it as:

“A dynamic software model of any organization that relies on operational and/or other data to understand how an organization operationalizes its business model {and processes}, connects with its current state, responds to changes, deploys resources and delivers expected customer value.”

A digital twin will help to answer questions such as: are there opportunities to deliver more value and better customer experiences? Will using RPA improve productivity and performance? Are additional resources required to handle increased volumes of activity e.g. due to a successful sales campaign or an unexpected increase in customer service requests? Will a change in working patterns increase or reduce process cycle times? Will a change in a process increase or reduce our risk profile?

How does a Digital Twin work?

A digital twin creates a view of the current state (Twin A) and then uses this to model, test and implement improved future states (Twin B). Once complete a new round (Twin B to C) begins as new opportunities for improvement are investigated and implemented in a mode of continuous improvement.

How does a digital twin work

What’s an example Digital Twin use case?

Take an organization’s purchase-to-pay function. To create a digital representation of operations, such as the invoice and payment processes, mine and analyze the flow of invoices in and payments out, identify any performance or quality issues, model and test different scenarios for addressing them, implement the option that is most likely to deliver improved performance and/or quality. Once finished, the process can be repeated or new areas explored in a virtuous cycle of continuous improvement.

How can BusinessOptix help you create and deliver your Digital Twin?

BusinessOptix platform will help you create, use and optimize your digital twin.

How to optimize your digital twin

 

Step 1: Capture as-is operating model and processes (Twin A)

Starting with your current operating model, processes or customer journey, BusinessOptix uses process mining, Q&A forms or process diagramming to capture the flow, attributes, manual and system-based activities, organization structure, resources used, timings, KPIs, financials, current performance metrics and resources (such as such as systems and people) of processes across the organization, function or customer experience.

 

As a note: starting with operating models gives you a strategic (top-down) view, processes gives you an operational (bottom-up) view, while customer journeys gives you a view of the customer’s experience across the organization.

 

Step 2: Identify candidates for change

Using the captured processes and accompanying data, BusinessOptix will help you identify and prioritize candidate processes or areas to address. For instance, you may identify manual steps that can be automated, high lag time that can be reduced, or older non-performant systems that can be replaced.

 

 

Step 3: Create, test and evaluate to-be scenarios (Twins B)

Once candidate processes or activities have been prioritized, BusinessOptix will create future state scenarios that can be tested against the current mode of operation. Scenarios can include rerouting flows, taking out or adding steps in, adding resources or automation etc.

This process and the insights it generates will help to bring the scenarios to life through identifying the key levers that can be moved; the potential positive and negative impact of ideas and proposed changes (including unintended consequences); when a return on investment is likely to be achieved; additional (or fewer) investment or resource requirements; and whether the approach is likely to deliver against the goals and strategy.

 

Step 4: Select and deliver the chosen scenario

With a view of the potential changes, BusinessOptix dashboards can be used to measure improvements, ROI and metrics to identify the potential impact of each before a final choice is made and implemented.

Alongside new process designs, you can create and deliver documentation and work instructions to support delivery teams and front line employees who will be working with the processes.

 

Step 5: Gather and use insights

Once implemented, performance can be tracked via dashboards that provide a view of the outcomes against key measures (such as cost, quality, service levels and resource utilization).

To help guide and drive your initiative forward, use transformation maps to keep abreast of program and project plans, priorities and alignment to goals.

Why choose BusinessOptix?

Thousands of customers from hundreds of organizations across the world have chosen BusinessOptix because it provides an end-to-end process change management solution. As a platform for change, it facilitates management of the entire process lifecycle; from analysis to design and continuous improvement. The BusinessOptix Platform:

  • Delivers results and sizeable returns on investment
  • Provides a single cloud-based enterprise-scale platform that meets their end-to-end needs for collaboration and a central repository
  • Is intuitive, fast to rollout and easy to use for process experts and novices
  • Conforms to BPMN 2.0 standards
  • Is designed to adapt to your unique needs
  • Includes training and support to get started and develop users’ skills and knowledge
  • Has ISO 27001 accreditation
  • Is recognized by Gartner and Forrester as an industry leader
  • Is delivered and supported by a team totally focused on helping customers achieve their business goals.

“BusinessOptix has put us in control of our initiative and
expedited our business transformation” – Information Systems Director

How to Create a Digital Twin of your organization’s business operations

An approach to creating a digital twin that enables your organization to control your business operations today and navigate tomorrow’s challenges

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