Technology & Telecommunications

Using BusinessOptix, you can complete the documentation of current state processes and procedures along with valuable metadata. This allows you to assess business processes as well as understand cost structures and associated metrics supporting future business cases. 

Understanding current and future-state processes

A residential monitored, high-tech enabled security solutions provider realized they were limited in documentation of the current state “as is” processes supporting their logistics and fulfillment process.  They also lacked a view of their existing business operating model(s) and processes, process documentation, and limited work instructions. 

The customer’s primary distribution center is under lease until 2023, and they will have to go to the market to assess new options, including moving distribution to a 3PL provider. With this challenge in hand, the customer needed to understand their current state of documented processes supporting the logistics and fulfillment process to maintain service agreements and continue providing products and solutions to customers when they switch production to a new third-party provider. This includes documenting all work instructions and operating procedures to replicate with the new provider where applicable. Additionally, the customer wanted insight into understanding the impact these changes will have on all areas of the business to manage successfully.   

BusinessOptix delivered the following: 

  • Facilitating design sessions/workshops to document requirements and process flows for current state and future state design 

  • Document requirements and process flows using BusinessOptix, getting to the appropriate level of business processes

  • Document work instructions and operating procedures for future state transformation 

  • Document design requirements needed for 3PL integration 

  • Provide transparency and collaboration to document process models among all stakeholders 

  • Leverage current project management tools and frameworks within BusinessOptix for efficiencies 

Using BusinessOptix, the customer is completing the documentation of current state processes and procedures along with valuable metadata to assess new distribution center options. BusinessOptix capabilities will allow them to understand cost structures and associated metrics supporting future business cases.  

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See how BusinessOptix is already delivering business process transformation around the world. Explore our case studies

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